Annandale resident Kristin Stone and her daughter found a ticket on their car last week, even after accidentally paying twice for the space outside Arena Stage. Customer service at ParkMobile, the company that runs the service, was unhelpful, they said.DC acknowledged to the Examiner that "glitches" are causing about 25 tickets to be mistakenly issued every day. "We're working to eliminate those problems, and if it does happen to somebody, they can appeal to the Department of Motor Vehicles."
"I was pretty upset. I was very frustrated," Stone said. "It wasn't working, and I thought they should make it right. If they want it to succeed in D.C., they should be taking all measures."
Stone's daughter Elizabeth said she's already received three tickets after paying by phone, two of which were dismissed after she appealed them.
Arlington resident Laura Howell was not so lucky. She received three tickets after paying by phone, none of which was dismissed after she fought them. She tries not to park in D.C. anymore, she said.
"The mobile payment system is flawed and should not be grounds to receive a ticket until all system issues are resolved," she told The Washington Examiner.
Read more at the Washington Examiner
